Return & Refund Policy
Effective Date: August 2026
At Meeting Point Gears, customer satisfaction is our priority. We are committed to supplying
high-quality sports goods and providing excellent customer service. If you are not completely
satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return if:
- You received the wrong product.
- The product arrived damaged during shipping.
- The product has a manufacturing defect.
- The product is significantly different from the description on our website.
To be eligible for a return:
- The request must be made within 3 days of receiving your order.
- The product must be unused and unworn.
- The product must be in its original packaging with all tags, labels, accessories, and
manuals (if applicable). - You must provide proof of purchase (order number or invoice).
2. Products That Cannot Be Returned
For hygiene, safety, or customization reasons, the following items cannot be returned unless they
are defective or incorrectly supplied:
- Customized or personalized products (including printed team names, player names,
logos, or numbers) - Products made to customer specifications
- Clearance or sale items marked as “Final Sale”
- Gift cards
- Products damaged due to misuse, negligence, or improper care
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of
delivery.
When contacting us, please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging (if damaged)
- A brief description of the issue
After reviewing your claim, we will advise you on the next steps, which may include a
replacement, exchange, or refund.
replacement, exchange, or refund.
4. Return Process
To request a return:
- Contact our Customer Support team.
- Provide your order number and the reason for the return.
- Wait for return authorization before sending the product back.
- Carefully pack the product in its original packaging.
- Ship the item to the return address provided by our support team.
Please do not return products without prior authorization, as this may delay the processing of your request.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved, your refund will be processed within 7–10 business days.
Refunds will be issued using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be made through a bank transfer or another
mutually agreed payment method.
Shipping charges are generally non-refundable unless the return is due to our error or a defective
product.
If your return is approved, your refund will be processed within 7–10 business days.
Refunds will be issued using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be made through a bank transfer or another
mutually agreed payment method.
Shipping charges are generally non-refundable unless the return is due to our error or a defective
product.
6. Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us first.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer:
- A refund (where applicable), or
- Store credit.
7. Return Shipping Costs
- If the return is due to a defective, damaged, or incorrectly supplied product, Meeting
Point Gears will bear the reasonable return shipping costs. - If the return is for any other eligible reason (such as a change of mind), the customer is
responsible for the return shipping charges.
8. Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled. However, you may request a return in
accordance with this policy after receiving the product.
9. Non-Delivery
If your order cannot be delivered because of an incorrect address or if delivery attempts are
unsuccessful, the order may be returned to us.
Additional shipping charges may apply if the order needs to be re-shipped.
10. Quality Assurance
Every product is carefully inspected before dispatch to ensure it meets our quality standards.
If, despite our inspection, you receive a product with a manufacturing defect, we will work with
you to provide an appropriate resolution in accordance with this policy.
11. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return,
please contact us:
Meeting Point Gears
Sialkot, Punjab, Pakistan
Phone / WhatsApp: +92-316-7779550
Email: sales@meetingpointgears.com
Website: www.meetingpointgears.com
